One of the amazing things about Comcast's infamously terrible customer service is that you will get told two completely different and contradictory things by different customer representatives. We have absolutely no idea why Comcast has difficulty implementing consistent policies and practices for how to handle customers but it generates some truly Kafkaesque scenarios in which customers are shuffled through six different representatives who all tell customers things that are wildly at odds with one another.
Comcast ends 2014 with one last epic customer service call debacle